PRIVACY POLICY
Effective Date: 11 April 2026
Business Name: LS Exterior Cleaning
Website: LSExteriorSurrey.co.uk
Email: info@lsexteriorsurrey.co.uk
1. INTRODUCTION
LS Exterior Cleaning is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you:
- Visit our website
- Contact us
- Use our services
2. DATA WE COLLECT
We may collect and process the following personal data:
Information you provide:
- Name
- Email address
- Phone number
- Address/location of property
- Details about your enquiry
Automatically collected data:
- IP address
- Browser type
- Pages visited
- Time spent on website
3. HOW WE USE YOUR DATA
We use your data to:
- Respond to enquiries
- Provide quotes and services
- Communicate with you
- Improve our website and services
- Maintain records for business and legal purposes
4. LEGAL BASIS FOR PROCESSING
Under UK GDPR, we rely on:
- Legitimate interest – to respond to enquiries and run our business
- Contract – to provide services you request
- Legal obligation – for record keeping and compliance
5. DATA SHARING
We do not sell your data.
We may share data with:
- Service providers (e.g. hosting, email providers)
- Payment processors
- Legal or regulatory authorities (if required)
All third parties are required to respect your data and keep it secure.
6. DATA RETENTION
We keep your data only as long as necessary:
- Enquiries: up to 12 months
- Customer records: up to 6 years (for legal/accounting reasons)
7. YOUR RIGHTS
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request data transfer
To exercise your rights, contact us at:
info@lsexteriorsurrey.co.uk
8. COOKIES
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
You can control cookies through your browser settings.
(You should also implement a cookie banner if not already in place.)
9. DATA SECURITY
We take appropriate measures to protect your data, including:
- Secure hosting
- Password protection
- Limited access to personal data
However, no system is completely secure, and we cannot guarantee absolute security.
10. THIRD-PARTY LINKS
Our website may contain links to other websites. We are not responsible for their privacy practices.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page.
12. CONTACT
If you have any questions or concerns about this policy or your data:
Email: info@lsexteriorsurrey.co.uk